Dell printers require services in order to operate successfully. Often times we receive calls about printing, the cause is some or all the services required to operate the software have been disabled.

The same case is true of many software applications. If the services required to run the program are disabled the software will not operate properly.

Simply reinstalling the software will not resolve this problem. You must manually enable the services so the program will operate properly.

As always, call us if you need support.

Wireless internet operates on the 2.4GHz radio frequency. The same frequency as many cordless telephones.

If you have a 2.4GHz or 5.8GHz cordless telephone this could be the issue. 5.8GHz cordless phones often times, are dual band, using the 2.4GHz band to send or receive and the 5.8GHz band to send or receive.

For troubleshooting purposes power off the cordless phone and see how your internet works. Then, power the cordless phone back up and make a telephone call. Did you lose internet connectivity? (actually, you’re losing wireless network connectivity between your computer and your router) Better yet, have someone call your landline while your browsing the web. Did you get disconnected when the phone call came in?

A simple solution is to replace your 2.4GHz or 5.8GHz cordless telephone with the older 900MHz version. You could always do away with the cordless phone all-together.

Either way, we’re always here te help. Call us if you have any questions.

Yes, we can do an on-site service call for a $95 flat rate. We are dedicated career professionals.

Why? The simple answer… We know what we’re doing! We have the education, experience and confidence to resolve even the most challenging problems you can present to us.

We don’t care what our competitors are charging. (and believe me, we KNOW what they are charging) We’ve always operated on a very simple principle. We’re here for you! We will not be here without you.

Call us for all your network, computer repair, spyware, virus, malware, security needs.

There isn’t problem we can’t solve!

Call us today for ALL your Information Technology needs. Home and Office

magicjack.com and voyze.com

If you’re considering using on of the many Voice Over Internet Protocol (VOIP) services out there, you will find there are many to choose from.

Here a few things to consider:

VOIP requires that you have high speed internet(ie.. DSL, Cable Internet, Satellite Internet)  from where you are call from or receiving calls.

1. You need to purchase equipment to get started.
2. Decide where you will be calling to most often and from where.
3. Monthly fees and overages or additional fees possible.

OK, let’s start with #1: Yes, you will need to purchase your VOIP carriers equipment to get started.

#2: Will you need to make international calls? If so, some providers may have better rates to the country you call the most. You should check into it before you sign the dotted line. Also, it may be less exspensive to ship your VOIP device to the country you want to call and actually have them call you.

#3: Yes, there is a monthly fee. However the fees vary greatly. For example video ready VOIP service can cost $58 a month where as the magicjack.com service cost $1 (yes, one dollar) a month.

Magicjack.com must be connected to a computer and the computer must be powered on to send/receive calls. Other devices like voyze.com is a standalone device that allows you connect directly to the modem/router so a computer is not required.

Blocking websites, email and instant messaging is on everyone’s mind. Business Owners/Managers, Parents and Couples alike. Monitoring web traffic is very easy to do,

The best method is prevention. By using a proxy server such as squid for linux you can block internet traffic at the network level. All workstation on the network and wireless network will only be allowed to visit the websites and applications you allow and only when you allow them.

For home workstations http://www1.k9webprotection.com/ is a great free solution for parents.

For a more secretive approach www.iambigbrother.com is a great way to monitor a users every move on your computer. It can record keystrokes, chat logging, email, visited websites and can be monitored live via the internet. It can even be configured to secretly email you screen shots of the users screen at preset intervals.

If you have questions or need assistance for your workstation or your entire network, please call us today!

Well for the past few months we’ve seen a major increase in nasty viruses and malware. Here are some tips.

First, If you receive a message or popup on your screen indicating you’re infected and all you need to do is purchase this little program to clean your computer you’re probably already infected with malware.

These scammers infect your computer with a hijacker and blackmail you into purchasing their software so they can remove it. But wait! That’s not the worst of it! When you purchase the software that remove the virus they put on your computer they now have your credit card information.  That’s what they really want.

We’ve seen it too many times. If in doubt, your best bet is to call a professional and verify the software is legitimate. If you’ve already been scammed we recommend calling your credit card company and notifying them of the transaction.

The best preventative action you can take is to ensure your anti-virus software is up to date and active on your computer. Your AV software should update daily and scan your computer a minimum of once a week. Using the auto protect option may be overkill in some cases, but if you’re a high risk user you should use auto protect.

What’s a high risk user?

If you download files and programs from the Internet, open emails and attachments from senders you do not know and/or leave our computer powered on 24 hour a day you’re a high risk user. That’s just about everyone.

Be careful, be selective and when in doubt call us with all your questions.

Working from a satellite office can be a money saver for the business and the staff. Working from home can save an employer money and the employees too. Fuel, electric phone, computer cost are just a few of the expenses that can be cut when an employee can work from home.

It’s really very simple. Phones can be forwarded and with VOIP they can be an extension of your office phone from anywhere in the world. Server files can be accessed securely from anywhere in the world. It’s very important to keep all the company files on a company server instead of on each indivduals workstation. Files on a server can be scanned for viruses and dangerous malware, and can be backed up to a central location.

Call us with any questions you have about setting up your remote office headquarters and your employee home offices.

A laptop keyboard can be replaced. Depending on the laptop model the cost usually runs about $150 parts and labor for the keyboard replacement.

Please call us if you have any questions. We’re always glad to help!

We get the call almost every day. “Can you recover my data?”



The short answer is… call us and maybe! Well, actually almost certainly it can be recovered… but…. It may be very expensive.



If you have any of the following symptoms you will probably have to pay a data recovery specialist to recover your data.

• making a clicking / ticking / grinding noise.
• freezes while trying to access the data on the drive.
• display message: do you want to format now?

The going rate. anywhere from $700 - $3000 depending on how much data, your urgency and the condiction of your hard drive.



Call us and we’ll be glad to help you. If we can’t get your data we will NOT charge you.

We get many calls about broken laptops. One of the most common laptop problems is the power connection.

We’ve heard many examples of how it happens, my dog tripped over the power cable, I dropped it, it fell off my desk, etc., etc., etc., too many to tell.

Anyway, the good news is, it’s possible to repair this problem. Many times just the normal wear and tear of plugging and unplugging the power connector can cause a loose connection. Call us and we’ll be glad to repair your laptop