Wireless internet operates on the 2.4GHz radio frequency. The same frequency as many cordless telephones.

If you have a 2.4GHz or 5.8GHz cordless telephone this could be the issue. 5.8GHz cordless phones often times, are dual band, using the 2.4GHz band to send or receive and the 5.8GHz band to send or receive.

For troubleshooting purposes power off the cordless phone and see how your internet works. Then, power the cordless phone back up and make a telephone call. Did you lose internet connectivity? (actually, you’re losing wireless network connectivity between your computer and your router) Better yet, have someone call your landline while your browsing the web. Did you get disconnected when the phone call came in?

A simple solution is to replace your 2.4GHz or 5.8GHz cordless telephone with the older 900MHz version. You could always do away with the cordless phone all-together.

Either way, we’re always here te help. Call us if you have any questions.